Pip writes the replies to your customer email.
Pip drafts a reply to each customer email from your FAQ, policies and product list, in the tone you set. You check the draft and send it. With automatic sending on, Pip sends the drafts it is most confident about.
Free for about 50 replies a month. No card needed.
What changes for you and your customers
A draft is waiting when you open your inbox.
Pip drafts a reply as soon as an email arrives, including at night and at weekends. You can check it and send it from your phone.
Replies to your newsletter are answered too.
When someone asks “Can it tow a caravan?”, the draft names the right model, its price and its link from your product list.
Pip drafts the answers to the questions you get most.
Card limits, statements, delivery times, how to cancel. Your team handles the emails that need a person.
Replies are sent from your email address.
They're written in the tone you choose and signed with your name.
Two replies Pip wrote
Pip only writes what your documents say
Unanswered questions get a follow-up
When your documents don't answer a question, the draft says your team will get back to the customer, and it waits for your approval.
Upset customers and legal threats go to your team
Pip never sends an automatic reply to an upset customer, a refund dispute, a legal threat or a report of an injury.
You decide which replies are sent automatically
Automatic sending is off when you start. Turn it on, and Pip sends the drafts it is most confident about.
Customer email is forwarded to Airmailer
Your mailbox sends Airmailer a copy of each customer email and keeps the original. Your email address and newsletter tool stay as they are.
Who it's for
Shops and brands
A customer asks: “Does this come in green?”
Pip's draft: Yes, in Moss Green, in sizes S to XL.
Subscriptions and memberships
A customer asks: “Can I pause for a month?”
Pip's draft: Yes. You can pause it in your account, under Subscription.
Venues, travel and events
A customer asks: “Is the 7.30 show step-free?”
Pip's draft: Yes. The entrance, the stalls and the bar are step-free.
Charities and clubs
A customer asks: “Can I give monthly?”
Pip's draft: Yes. Choose Monthly on the donate page.
Services and software
A customer asks: “How do I add a colleague?”
Pip's draft: Go to Settings, then Team, and choose Invite.
Pricing
Free
€0a month
About 50replies a month
Starter
€29a month
About 200replies a month
Growth
€99a month
About 810replies a month
Scale
€299a month
About 2,600replies a month
Every plan includes
- A draft reply to each customer email
- Replies sent from your email address
- Automatic sending for the drafts Pip is most confident about
- As many people on your team as you need
Prices are in euros and include VAT. Cancel any time in Settings.
Questions
Does it work with Mailchimp, Klaviyo or Brevo?
Yes, with any newsletter tool that lets you set a reply-to address. Set it to your support address.
Which languages does Pip write in?
The customer's. Someone who writes in German gets a reply in German, even if your FAQ is in English.
Where is the data stored?
Accounts, conversations and documents: in Frankfurt, Germany. Email is sent and received through Resend in the US, which keeps each email for 30 days.